BPM Services

We bring expert advisory for BPM services.

Currently we are focusing on the emerging opportunity in digital transformation using big data, AI and machine learning. We look to enable US and Indian based companies with strategic alliance, acquisitions, capital infusion and related cross-border synergies.

Over the last 15 years ICC Advisory has worked with a large number of companies in outsourcing services, BPO operations, forming strategic alliances and setting-up wholly owned subsidiaries.

We have brought specialized value-added service providers from US, UK and Canada to India and helped them successfully deliver agent performance enhancement, operational performance improvement program, benchmarking and Customer-directed Coaching to the largest international service providers in the BPM industry.

We have established relationships with leading international consulting companies to bring the best of global practices and capabilities to the Indian BPM companies in areas like training, business process mapping, benchmarking and CRM. These include SQM Group, Driva Solutions, ITESA, R. H. Oetting & Associates and Global Equations. Our alliance partners compliment our professional services, that range from assessment of operations and technologies to implementation management of system and processes.