Our major clients have been as follows:
From North America:• GE Capital (Genpact)
• Pitney Bowes
• Federated Department Stores
• MD Everywhere
From Europe:• British Petroleum
• Norwich Union
Other companies with whom we have interacted and assisted are:
Contact Centers• TCIM Service
• ICT Group
• Aegis Communications Group
Financial Services• NCO Group
Client AssignmentsSome of our assignments for BPM services have been:
Vendor Selection Assignments:For outsourcing call center and BPO programs
- British Petroleum, UK, with WNS, India
- Federated Department Stores, US, with HCL Technology, India
- Intuit, US, with IBM, India
Strategic Alliances:The US and Indian companies are as follows
- Capital Management Services, US and Intellicom, India
- Creditors Interchange (US) and R-Systems, India
Value-Added Services:Brought specialist firms to deliver quality control and innovative solutions for performance enhancement and management productivity improvement
- IBM - Brought Benchmark Portal, US, to conduct the first contact center benchmarking in India.
- GE Capital (Genpact) - Conducted an e-Learning program of Ulysses Learning, US, for agent performance enhancement for over 1,000 agents.
- GE Capital (Genpact) - Delivered a management productivity improvement program across 122 managers and around 1,200 agents through Trinity Horne, UK.
- Multiple Companies - Enabled web seminars from Service Quality Management Group (SQM Group), Canada, for Customer-directed Coaching to a number of the leading India based BPO companies.