Clients

Our major clients have been as follows:

From North America:
• GE Capital (Genpact)
• AIG
• EDS
• Intuit
• Pitney Bowes
• Federated Department Stores
• MD Everywhere
From Europe:
• British Petroleum
• BUPA
• Norwich Union

Other companies with whom we have interacted and assisted are:

Contact Centers
• TCIM Service
• ICT Group
• Aegis Communications Group
Financial Services
• NCO Group
• CapitalOne
• RMA

Client Assignments

Some of our assignments for BPM services have been:

Vendor Selection Assignments:

For outsourcing call center and BPO programs
  1. British Petroleum, UK, with WNS, India
  2. Federated Department Stores, US, with HCL Technology, India
  3. Intuit, US, with IBM, India

Strategic Alliances:

The US and Indian companies are as follows
  1. Capital Management Services, US and Intellicom, India
  2. Creditors Interchange (US) and R-Systems, India

Value-Added Services:

Brought specialist firms to deliver quality control and innovative solutions for performance enhancement and management productivity improvement
  1. IBM - Brought Benchmark Portal, US, to conduct the first contact center benchmarking in India.
  2. GE Capital (Genpact) - Conducted an e-Learning program of Ulysses Learning, US, for agent performance enhancement for over 1,000 agents.
  3. GE Capital (Genpact) - Delivered a management productivity improvement program across 122 managers and around 1,200 agents through Trinity Horne, UK.
  4. Multiple Companies - Enabled web seminars from Service Quality Management Group (SQM Group), Canada, for Customer-directed Coaching to a number of the leading India based BPO companies.